HIPAA Compliant Medical Virtual Assistants for your Practice.
We provide highly trained medical virtual assistants who handle your administrative, clinical, scribing, and billing tasks securely.
HIPAA COMPLIANT
Everything your
practice needs.
Prior Authorizations
End-to-end submission and follow-up on payer portals. Your team never loses a day to insurance paperwork again.
Virtual Medical Scribing
Real-time charting directly into your EHR during patient encounters. Notes are complete before the patient leaves the room.
Appointment Scheduling
Calendar management, cancellation rescheduling, and patient confirmations, all handled before your day starts.
Inbox Triage
Filter patient messages, lab results, and pharmacy requests so you only see what requires clinical attention.
Insurance Verification
Proactive coverage checks before every appointment to prevent billing issues and denied claims downstream.
Medical Transcription
Voice dictations turned into formatted clinical notes and referral letters on your schedule, in your format.
Why practices trust
Novela Pro Solutions.
We don’t just provide virtual assistants, we provide trained, reliable professionals who are fully supported, monitored, and prepared to work in real healthcare environments.
Onsite Supervision & Accountability
Our medical VAs work from a structured, onsite environment not randomly from home. This allows us to monitor performance, ensure reliability, and maintain consistent quality every day.
Strict HIPAA Compliance
Patient data security is our priority. All our VAs are thoroughly trained and certified in HIPAA regulations and follow strict compliance protocols to protect sensitive information at all times.
Equipment & Secure Setup
We provide the tools, systems, and secure work environment our VAs need to perform at a high level. You don’t have to worry about setup, security, or technical issues, everything is handled.
Trained in Our Academy
Every of our VA goes through our internal training academy before working with any client. They are trained specifically for medical workflows, not general admin tasks.
US Healthcare System Experts
Our VAs understand the structure, terminology, and workflows of US medical practices. From EHR systems to insurance processes, they are prepared to support your practice effectively from day one.
Medical Backgrounds
Our VAs are not beginners they come from medical backgrounds and already understand healthcare environments and workflows. We provide specialized training tailored to the US system.
Dedicated & Reliable Support
You get a dedicated VA who works with your practice consistently. No switching, no confusion, just reliable support that feels like part of your team.
Cost-Effective
Reduce staffing costs while maintaining high-quality support. Get the help you need without the overhead of hiring in-house staff.
A system you can rely on.
With Novela Pro Solutions, you’re not just hiring a person. You’re getting a trained, supported, and managed system designed to keep your practice running smoothly.
Focus on patients,
not paperwork.
Without a Medical VA
With Novela Pro Solutions
Seamless, guided
onboarding.
No disruption. We handle the heavy lifting so your practice never misses a beat.
Consultation
Phase 1We learn about your practice, workflow, and specific operational challenges.
VA Matching
Phase 2We meticulously pair you with a trained medical VA tailored to your needs.
Setup & Integration
Phase 3We align your new VA with your existing systems and daily processes.
Go Live
Phase 4Your VA begins operations seamlessly, backed by our ongoing support.
Ready to scale your practice?
Book Consultation
Frequently Asked
Questions.
Novela Pro Solutions is a medical virtual assistant agency that provides trained professionals to support US healthcare practices with administrative, clinical, and billing tasks. We help practices reduce workload, improve efficiency, and focus more on patient care.
A medical VA is a trained professional who supports healthcare providers remotely with tasks like scheduling, patient communication, medical documentation, billing, and more. They work as an extension of your team.
Our VAs can handle a wide range of tasks, including appointment scheduling, patient calls and follow-ups, insurance verification, medical scribing and documentation, billing and claims support, prior authorizations, and general admin tasks. This allows your team to focus on patient care instead of paperwork.
Yes. All our VAs are trained in HIPAA compliance and follow strict data security protocols to ensure patient information is always protected.
We provide structured, reliable, and secure support: Our VAs work from a monitored onsite environment, they are trained in our internal academy, they understand US healthcare systems, we provide equipment and secure setups, and we ensure consistent quality and accountability.
Yes. Our VAs are specifically trained to understand US medical workflows, insurance processes, and EHR systems.
Hire a team that shows up.
Book a free 30-minute discovery call. We map your workflow, identify your biggest time drains, and show you exactly what your dedicated Med VA handles from day one.
What's included in your free call