Not just assistants.
But your clinical operations advantage.
Novela Pro Solutions provides highly trained Medical Virtual Assistants who understand healthcare workflows, reduce administrative burden, and help your practice run seamlessly, before, during, and after patient care.
We don’t just support your practice.
We optimize it.
At Novela Pro Solutions, our Medical Virtual Assistants are not generic remote workers. We do not assign whoever is available. Every Medical VA goes through a rigorous multi-stage process before being matched to any practice. They are professionals with real healthcare backgrounds who understand the pressure, pace, and precision required in medical environments.
We step in as an extension of your team, handling critical administrative and clinical support tasks so your staff can focus on what matters most: patient care.
Built for healthcare.
Designed for efficiency.
Rigorous Screening
Every applicant undergoes a multi-stage screening process covering clinical knowledge, communication skills, technical aptitude, and professional reliability. Less than 1% of applicants reach placement.
Clinical Training
Accepted candidates complete intensive training in US medical practice administration including prior authorization workflows, EHR documentation standards, insurance processes, and clinical terminology across multiple specialties.
HIPAA Certification
Every Med VA completes comprehensive HIPAA training and operates under strict data handling protocols before any client contact. Compliance is not optional, it is a condition of placement.
Specialty Matching
We do not randomly assign. Your Med VA is selected based on your specific specialty, your EHR platform, your workflow preferences, and your schedule ensuring they integrate as a genuine team member, not a temporary worker.
Ongoing Management
We remain actively involved after placement monitoring performance, providing support, and ensuring consistent output. If something is not right, we fix it. Your practice always has a dedicated point of contact.
Your MedVA is already working,
even before your day starts.
Simple. Fast. Effective.
Consultation
We understand your practice, workflow, and exact needs.
Matching
We assign a MedVA tailored to your specialty and requirements.
Onboarding
Your VA integrates into your systems and processes smoothly.
Ongoing Support
We provide continuous oversight, quality control, and performance optimization.
Every US specialty.
Fully covered.
Our Med VAs are trained across the full spectrum of US medical specialties matched to your specific field before placement.
Fluent in your
existing systems.
No new software. No workflow disruption. Your Med VA integrates directly into the platforms your practice already uses.
Hire a team that shows up.
Book a free 30-minute discovery call. We map your workflow, identify your biggest time drains, and show you exactly what your dedicated Med VA handles from day one.
What's included in your free call