Privacy Policy

Information We Collect

Novela Pro Solutions collects information to provide tailored medical virtual assistant services to your practice. When you request a consultation, book a call, or communicate with us, we may collect personal and professional information including, but not limited to, your name, practice name, email address, and phone number.

How We Use Your Information

We use the information collected to:

• Facilitate service delivery and onboarding.
• Communicate regarding account status, billing, and system integrations.
• Provide ongoing support and updates relevant to your dedicated Medical VA.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal identification regarding visitors and users with our business partners and trusted affiliates.

Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. Our internal practices operate in alignment with HIPAA-conscious standards to ensure professional integrity.