SMS Terms & Conditions
Effective Date: May 1, 2026
1. SMS Consent Communication
The information and phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Novela Pro Solutions, you may receive messages related to the following:
- Consultation and appointment reminders.
- Follow-up messages regarding your VA onboarding and setup.
- Account notifications and billing inquiries.
3. Message Frequency
Message frequency may vary depending on the type of communication and your active requests. You may receive up to 4 SMS messages per month related to your account setup, appointments, or billing.
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt-in to receive SMS messages from Novela Pro Solutions by checking the dedicated SMS consent box when submitting an online form on our website.
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help and Support
If you are experiencing any issues with our messaging service, you can reply with the keyword "HELP". Alternatively, you can get help directly by visiting our Contact Page or calling us at 1-888-688-9434.
8. Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. Your information will still be processed for email or phone call communication as required to deliver our services.